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General Questions
What is Yoshi?
Yoshi delivers gas and car maintenance services directly to you, wherever you are parked! We’ll wash your car, fill up your tank, swap your wiper blades, and more! Just tell us where your car is parked and we’ll come to you.
What are your safety protocols?
All of our field technicians are hazmat endorsed, have gone through background checks, and passed drug tests. Each Yoshi truck is outfitted with an industry-standard spill kit. We also have a contract with Clean Harbors should there be a spill, though we have never had to use it. Our policies were developed to meet the standards and comply with the policies required by large companies and property owners, including ExxonMobil, General Motors, and Cushman & Wakefield.
How can I get in touch?
General inquiries: support@yoshimobility.com. Sales: benefits@yoshimobility.com Careers: recruiting@yoshimobility.com (please include your location, resume, and a bit of information about yourself including why you are interested in working for Yoshi) Do you have franchise opportunities? If you are interested in bringing Yoshi to your city, please let us know: benefits@yoshimobility.com.
Do you have franchise opportunities?
At this time, we do not offer franchise opportunities.
How it works
How does Yoshi work?
Most of our customers schedule fuel deliveries once a week and add on additional services as needed. We have a recommended schedule for many services including car washes, wiper blades, maintenance, and more, that you can adjust to work best for you.
Does someone take my car away?
Your car stays exactly where it is. We come to where you are parked with our gas truck and fill you up. All we ask of you is that you pop your gas flap before you leave your car.
But how exactly does it work?
You download the app and input all of your details along with your vehicle details. You then select the day and time window (must be 4 hours) that you would like to be filled up. Our highly trained Field Technician will come by in our gas truck and fill you up/ conduct your other services. You will get a text message when all services are complete along with images and your receipt.
Why do you need a 4 hour window?
Many things could affect the time in which it takes our driver to reach your vehicle such as traffic and weather etc so we ask for that time frame so we can ensure we service your vehicle.
Do you need extra space to conduct your services?
The beauty of our service is that we can mostly conduct them in conventional parking spaces/lots and residential driveways.
Pricing & membership
What will this cost me?
Yoshi will cost you $40 a month in membership (or $384 if you get the annual subscription) and this covers up to six fillups a month with no delivery fee (additional fillups are available to you but will incur a fee). After that the gas is price matched to the LOWEST Top Tier™ within a 2 mile radius of where you are parked and the price of our non-gas services are competitive. You can find out the exact price for your area by downloading the app today.
How does payment work?
Once you enter your credit card information in the Yoshi app (Profile > Payment), your order can be added to our route for service! You will receive a confirmation text when service is complete as well as an email receipt. Yoshi uses Stripe for easy, encrypted card transactions. Stripe is an industry-leading payment processor trusted by thousands of companies.
Why is there a charge on my bank statement when I haven't received service?
When Yoshi customers enter their credit card information, Yoshi will issue a $1 verification charge that is immediately refunded. The evening before a customer's service, Yoshi will issue a larger authorization hold (often $60) from which the customer's final amount will be captured.
What is an authorization hold?
Similar to hotels and gas stations, Yoshi delivers varying amounts of goods and services before collecting payment. Like those industries, Yoshi will issue an authorization hold (in most cases, a $60 hold) before dispatching a truck or van to fulfill service to our customers.
What happens to the hold after I receive the service?
Most of Yoshi's authorization holds will be $60. Once a customer’s service is completed for the day, Yoshi will capture the final amount from the authorization hold and release the remainder. In the event a customer cancels their service, the entire hold will be released. In both cases, the released amount will fall off the customer’s bank statement in 2-3 days and only the amount captured by Yoshi will remain. In the event that a customer’s final amount is greater than $60, we will simply capture the whole $60 and then issue a 2nd charge to capture the remainder of the transaction.
Do you issue holds even if I have a gas discount?
Yes, we will still issue an authorization hold the night before service, even in the event that a customer has a discount for their gas or non-gas services. Yoshi allows customer to schedule additional services like windshield cleanings, engine cleaner, wiper replacements, etc leading up to their service, so an authorization is still necessary for Yoshi to fulfill service with confidence of payment.
Services
What services do you offer?
We help drivers across the country to keep moving with a variety of services that help them be proactive car owners. Don’t worry about those warning lights ever again! All services are performed by our field techs on site. Our services include: Fuel Delivery, Car Wash, Car Detail, Mobile & Virtual Inspections, Engine Cleaner, Tire Check, Windshield Fluid, Windshield Treatment, Wiper Blades.
How do I check if you service my location?
Simply download the app and enter your address to see if we service your specific area. Don’t see your location? Get in touch and request your city!
What type of gas do you provide and how do you determine your prices?
We are proud to pump Top Tier™ gas which is specially formulated for efficiency and helps you get better gas mileage. It is available to Yoshi members in regular and premium and you can set your preference in the Yoshi app. Our technology matches the lowest price of gas based on stations in a two-mile radius of your fill-up address.
How do you find vehicles and access my gas tank?
On Yoshi service days, you will receive a reminder text message in the morning. When you drop a pin drop in our app, it helps us locate where your vehicle is parked. If your vehicle has a locking gas door, we ask you to leave it slightly ajar when parking your car before we come by. Our field technician will close it when the fill-up is complete and will send a confirmation text and receipt. If the fuel tank requires any special access, our field technician will text you to make sure your tank gets filled!
Inspections
How long does the vehicle inspection take?
Your vehicle inspection should take between 10-15 minutes.
Will the technician print a copy of the inspection report for me?
After your inspection is complete, we will send you a digital copy of your inspection report with the results. Look for a copy of this report in your email inbox shortly after the service is completed!
Do I need to be there to meet the technician in person for the service?
Yes - it is important that you’re present at your vehicle during the inspection for both our virtual and in-person services.
What happens if my vehicle doesn’t pass the inspection?
If your vehicle does not pass the inspection, the report you receive will explain the reasons why so that you can take care of them!
Do you need my license and registration?
Our technician will record your license plate and registration information as a part of the inspection process!
How soon after the inspection can I start driving for my rideshare company?
Once your inspection is complete, we will email you a signed inspection form. You can then upload that document into your rideshare driver profile and they will let you know any additional requirements needed in order to begin driving!
How does my rideshare company know if the inspection passes?
Once your inspection is complete, we will email you a signed inspection form. You can then upload that document into your rideshare driver/vehicle profile!
Corporate Programs
How does a corporate program work?
In a corporate program, Yoshi memberships are covered by your company as an office perk and offered to staff as an on-site service. Sponsoring Yoshi makes our service a true “no brainer” for your employees to use and enjoy. Employees simply download the Yoshi app and schedule service while they’re at work!
How much will it cost?
Our team will provide a custom price quote based on your staff size and tiered usage.
Who pays for the gas and services they order?
Your employees schedule service as needed and pay for their own gas and services on a credit card through the Yoshi app on their phones!
How do employees sign up for the program?
We will create a custom promo code for your company that will waive the Yoshi membership fee when paid for by your company. Your staff will enter this promo code during the sign-up process. Our customer support team can assist with account set-up scheduling to minimize the administrative overhead for your internal team.
What companies do you currently partner with?
We are proud to partner with companies of all shapes, sizes, and sectors! You can find more information about our corporate partners in case studies on our blog: blog.yoshimobility.com
How is payment processed?
We can process payment for your company by credit card or by invoice.
Do our employees have to get filled up at the office?
While there are some exceptions, most companies arrange for Yoshi service for their staff at their office location so that they can enjoy Yoshi as an on-site amenity while they work!
What services do you provide?
Our services include fuel delivery, engine cleaner, tire checks, windshield fluid, windshield treatment, and wiper blades. On-site car washes and car detailing can also be arranged.
Fleet Programs
What type of gas do you provide?
We pump Top Tier™ fuel. Regular unleaded and premium gas is available to all of our fleet customers! At this time, we do not offer diesel service.
What is your delivery fee or surcharge pricing?
Our team will provide a custom price quote based on your fleet size, estimated fuel volumes, and frequency of service.
Do you offer diesel?
At this time, we do not offer diesel service.
What other services are available?
In addition to on-site refueling, we can assist with your other fleet service needs and preventative maintenance — exterior washes, car detailing, vehicle inspections, tire care, and more!
How is payment processed?
We can process payment by credit card or by invoice.
How far in advance is scheduling required?
Our team will coordinate for scheduled service time windows that meet your business needs! We request at least 24 hours of advanced notice for adding service visits outside of your scheduled appointments.
More Questions?
Reach out anytime and we’ll do our best to provide you with help.
Contact Customer Support